All orders are processed and shipped in 3-5 business days.
Please note that this estimate may be affected by Holidays, Weather and sales. I make pack and ship all orders personally.
Please keep in mind these times are provided as a guide only and it could take longer during sales or holidays. Once the package is shipped we have no control of delivery times. Shipments can be subject to various delays outside of our control such as Holidays,delays and weather.
We are not responsible if a package is misdirected,undeliverable or lost because of incomplete or missing destination information.
Please make sure you enter the correct shipping information when checking out. We only ship to the address provided by the customer and are not responsible for address changes after shipping. If you realize you have made a mistake please email info@concrete-Roses.com right away.
Concrete-Roses is not responsible for any destination country tax and/or duty tax that may incur. Customers will be held accountable for any restrictions,duties,taxes or any other fee that may be collected by the destination country.
If the order arrives at your country and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
Concrete-Roses reserves the right to abandon the package(s) and will not be responsible for any refund.
Once an order has been placed, processed, and/or shipped, we are unable to alter or cancel the order.
If your order has been delivered but you have not received it, it is your responsibility to file a claim with the USPS feel free to reach out to us so that we can help you with the process.